End User Marketplace
The Marketplace module in bitFit allows you to effortlessly create a visualized representation of all catalog items that are approved for employees to request. Request tickets can be easily created within bitFit, and you have the additional option to allow them to be created in external systems like Zendesk or ServiceNow via API.
You can also integrate the Marketplace with other systems like Zendesk so that your team works with bitFit-driven catalogs entirely within that system without ever having to switch over to bitFit. The experience is so seamless that end users have no idea that they’re actually leveraging bitFit to solve their needs.
+600%
Improvement In Ticket Efficiency
3x
Increase In Response Time
$15K+
Year Savings
10+
Years in Business
HOW IT WORKS
Define Catalog Availability
Once you know what catalogs you want to offer employees to request from, you can quickly set them up in bitFit with minimal effort. Several methods are supported for importing data. You can:
- Add catalogs manually one-by-one or in bulk
- Use our powerful importer where you will only need to do basic field mapping
- Import the data from external systems, which our team can help with
HOW IT WORKS
End-User Interface
Having a powerful database to store all of your data is simply not enough. The limitations of traditional data storage options can prevent you from effectively leveraging your data, and slow down your work significantly. Instead, bitFit provides a comprehensive solution that is both fast and scalable, while also providing powerful tools for data analysis. bitFit offers multiple ways to search your data, and provides you with filters that give you the ability to slice and dice data any way you need to. Our team has aimed to build a tool that not only meets your needs, but is easy and enjoyable to work with.
HOW IT WORKS
Submit Requests
Once an employee has located all of the items that needs to be requested, the employee simply needs to fill out a simple form to get the order in process. The request form can be configured by administrators and customized with any fields that make sense for your specific needs. Your team members will be thrilled by how fast, simple and intuitive the process is while placing requests through bitFit.
End-User Assets Requests Made Easy.
bitFit makes end-user asset requests easy for your team by providing powerful integrations* with leading ticketing systems like ServiceNow, Zendesk, and JIRA. These integrations streamline the asset request process so users don’t need to switch back and forth between systems and can place requests as quickly as possible.
Don’t have a ticketing solution in place yet? No problem, bitFit is fully equipped to handle ticketing for asset requests. In fact, bitFit often provides a superior user interface for end-users compared to other ticketing systems, while admins can stay with the system of their choice.
* Enterprise-level only
HOW IT WORKS
Working With Requests
Once a request is submitted, administrators can view and address them right away via the Requests page. Need additional options for visualization? bitFit also provides a Kanban view for admins who prefer easier tracking of tickets across statuses.
Details for each request can also be easily loaded on the same page without needing to move between pages. Filter and search options help pinpoint and return to specific requests at any time as needed.
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